Refunds & Exchange Policy
At Vertebrace, we want you to feel confident in your purchase.
If you’re not completely satisfied, we’re here to help.
We offer refunds for items that are defective, damaged, or not as described. To request a refund, please contact our support team at thevertebrace@gmail.com within 14 days of receiving your order. Please include your order number and photos showing the issue, if applicable.
If your request is approved, your refund will be processed back to your original payment method. Please note, shipping fees (if applicable) are non-refundable.
We currently do not offer direct exchanges. If you need a different size or product, we recommend requesting a refund (if eligible) and placing a new order for the desired item.
Due to the nature of posture correctors being personal wearable items, we can only accept returns if the item is unused, unworn, and in its original packaging. To start a return, please contact us at thevertebrace@gmail.com within 14 days of receiving your order.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Address Issues & Non-Delivery
If an order is returned to us due to an incorrect address provided by the customer, we will issue a refund for the product once it’s returned, but any shipping costs (if applicable) may not be refunded.
We are only able to cancel orders within 24 hours of purchase. After that time, your order may already be processed and shipped.
If you have any questions or concerns about refunds, exchanges, or returns, feel free to reach out to our support team at gemthemes@gmail.com — we’re happy to help!
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